PRIVACY POLICY
1. Purpose of information collection
The main data collected on the website twt-studio.vn includes: email, phone number, address, login name. This is the information that TWT-studio requires customers to provide when registering to use the service and for TWT-studio to contact to confirm when customers register on the website to ensure the rights of consumers. In case of applying the loyalty program, customers need to provide additional information about ID card, date of birth, place of issue, date of issue.
Customers will be responsible for the security and retention of all service usage activities under their registered name, password and email box. In addition, customers are responsible for promptly notifying TWT-studio of any unauthorized use, abuse, security breach, retention of third-party registered names and passwords for appropriate resolution.
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2. Scope of information use
The website twt-studio.vn uses the information provided by customers to:
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Provide services related to customers.
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Send notifications about information exchange activities between customers and the website twt-studio.vn
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Prevent activities that sabotage customers' user accounts or activities that impersonate customers.
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Contact and resolve with customers in special cases.
Do not use customers' personal information for purposes other than confirmation and contact related to transactions on the website twt-studio.vn
In case of legal requirements: twt-studio.vn is responsible for cooperating to provide customers' personal information when requested by judicial agencies including: the Procuracy, the court, the police investigation agency related to any violation of the law by the customer. In addition, no one has the right to infringe on customers' personal information.
3. Information storage time
Customer's personal data will be stored until there is a request for cancellation from the customer. In all other cases, member's personal information will be kept confidential on the server of the website twt-studio.vn.
* Address of the unit collecting and managing personal information: TWT-Tattoo Studio
Address: Eurowindow Multicomplex Building - 27 Tran Duy Hung - Trung Hoa - Cau Giay - Hanoi
Phone: +84 97 384 5904
Email: twttattooinkvn@gmail.com
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4. Means and tools for users to access and edit their personal data
Customers have the right to check, update, and adjust their personal information by logging into their account and editing personal information or requesting the management board of the website twt-studio.vn to do this.
Customers have the right to send complaints about the disclosure of personal information to third parties to the website administrator twt-studio.vn. Upon receiving these responses, the website administrator will confirm the information, be responsible for answering the reasons and instructing customers to restore and secure the information.
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5. Commitment to customer information security
Members' personal information on twt-studio.vn is committed to absolute confidentiality according to twt-studio.vn's personal information protection policy. The collection and use of each member's information is only carried out with the consent of that customer, except in cases where the law provides otherwise.
Do not use, transfer, provide or disclose to any third party any member's personal information without the member's consent.
In case the server storing information is hacked, leading to the loss of personal data of members, twt-studio.vn will be responsible for notifying the authorities to promptly investigate and handle the incident and notify the members.
Absolutely secure all online transaction information of members, including digital invoice information in the secure central data area of ​​twt-studio.vn.
The management board of twt-studio.vn requires individuals when registering/purchasing as members to provide full relevant personal information such as: Full name, contact address, email, ID card number, phone number, account number, payment card number, etc., and is responsible for the legality of the above information. The management board of twt-studio.vn is not responsible for and will not resolve any complaints related to the rights of that member if it is determined that all personal information provided by that member upon initial registration is inaccurate.
6. Procedure for handling complaints related to customer personal information
Members on the twt-studio.vn website have the right to send complaints about issues related to personal information on the twt-studio.vn website to the website's Administration Board via:
Phone: +84 97 384 5904
Or email: twttattooinkvn@gmail.com
Upon receiving a complaint, the Website Administrator is immediately responsible for checking the status of the customer information being complained about, the cause and finding a solution. If necessary, support services from cybersecurity companies can be used.
The Website Administrator is responsible for responding to the complainant about the complaint resolution results within 30 days from the date of receipt of the complaint.
In case the complaint resolution results show that the fault lies with the Website Administrator, the Website Administrator must compensate the complainant for actual damages arising from the violation of commitments on customer personal information security.